Record temperature and symptoms
Note the current temperature, setpoint, and when the problem began.

When a reach-in cooler or freezer stops holding temperature, record the temperature, protect the product, and call with the equipment and location.

Temperature trouble can involve airflow, controls, doors, drainage, refrigeration components, or how the equipment is being used. Shobu’s starts with the equipment, symptoms, and business impact.
Useful starting points
What happens next
Note the current temperature, setpoint, and when the problem began.
A model number or data-plate photo can help identify the unit.
The technician diagnoses the equipment and explains the next step.
Questions
Yes. Shobu’s services commercial reach-in refrigeration equipment.
Follow your business’s food-safety or product-handling procedures and document temperatures.
Replacement needs can be reviewed based on the equipment, site, operating requirements, and available options.
Service information from Shobu’s Refrigeration & Air Conditioning, Inc., a Kapolei-based contractor serving Oʻahu. Verify Hawaiʻi license CT-18132-0.
Call for the fastest response.